Important updates
- The NHS is extremely busy due to the rising coronavirus infection rates. Our clinicians will be able to help by triaging and identifying a possible outcome of your condition and direct you to the appropriate service
- Majority of our appointments are over the phone, unless a clinician has advised you to come in to see them regarding your condition. This is for everyone’s safety at the surgery.
- All blood test, smear, vaccination and wound dressing appointments are done at the surgery
- If you are given a face to face appointment, please ensure you wear a face covering
- Please do not come to the surgery if you have any symptoms of covid 19
Book appointments online
The NHS App provides a simple and secure way for patients to book GP appointments, order repeat prescriptions and access a range of other healthcare services.
Telephone line opening times:
Surgery telephone lines are open Monday - Friday at 08.50.
Wednesday – Telephone line closed between 13.00-15.00
E-consultations:
Online consultations can be submitted daily 07.00 – 11.00.
In the event there is a high demand, E consults are closed early to manage the demand effectively.
Our response time is within 48hrs of receiving the E consult.
Cancelling an appointment
If you are unable to attend your appointment, please contact us to cancel on 02077901059 and we will be happy to book you in for another appointment.
To avoid waiting on the phone to cancel your appointment, select option 5 on the phone when calling the centre, you will be diverted to one of our patient assistants who will be able to cancel your appointment and rebook. You can also reply with the word “CANCEL” to the SMS appointment reminder you receive. Alternatively, you can email us on: harfordhealthcentre@nhs.net.
Please notify us of any cancellations 48 hours before your appointment.
Telephone Triage Appointments
Due to COVID-19 we are doing telephone consultations. Please do not come into the surgery unless you have been advised to come in. Due to patient’s needs, a clinician may need to spend extra time with a patient in order to safely manage their medical need.
Unfortunately, we are unable to provide our patients with an exact time as to when the clinician may contact you but the receptionists will provide you an approximate time to when you will receive the call which can be either in the AM (9.00-13.30) or PM (15.00-18.30/Weds 20:00).
When you are booking an appointment online through patient access/NHS App/E consult, please note that you may not receive a call at the allocated time.
Please ensure that you keep your phone with you if you are expecting a call from the surgery. Our clinicians will aim to call you twice. Several attempts to call you will further delay calling other patients throughout the day. We appreciate your support and understanding.
GP consultation times
Our doctors will be able to see you at the following times:
Monday: 9.00am–12.00pm, 3.00pm–6.00pm
Tuesday: 9.00am–12.00pm, 3.00pm–6.00pm
Wednesday: 9.00am–12.00pm, 3.00pm–7.30pm
Thursday: 9.00am–12.00pm, 3.00pm–6.00pm
Friday: 9.00am–12.00pm, 3.00pm–6.00pm
Saturday: CLOSED
Sunday: CLOSED
Out of hours
If you are experiencing any life threatening emergencies please dial 999.
For urgent medical advice that cannot wait until the surgery reopens please dial 111 (free of charge) to receive medical advice or be directed to the most appropriate service.
